Refund policy

Return and Refund Policy

We accept returns on eligible items within 14 days of delivery. To request a return, please contact us at hi@notcoy.com with your order number and reason for the return.

Returned items must be unused, undamaged, and in their original condition and packaging. Customers are responsible for arranging and paying for return shipping. Original shipping charges, if applicable, are non-refundable.

Once your return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Final Sale Items

Furniture, rugs, glassware and any other items marked as final sale are not eligible for returns, refunds, or cancellations unless they arrive damaged or defective.

Cancellations

Orders cannot be cancelled once placed. Please review your order details carefully before completing your purchase.

Pre-Order Items

Pre-order items cannot be cancelled once the order has been placed. Before adding a pre-order item to your cart, you are required to confirm that you understand it is a pre-order and acknowledge the estimated shipping month shown on the product page.

Pre-order shipping dates are estimates and are not guaranteed. Delays may occasionally occur due to production, customs, carrier disruptions, or other circumstances beyond our control.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at hi@notcoy.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging so our team can review your request.

If approved, we will arrange a replacement where available. If the item is unavailable and will not be restocked, we will issue a refund to the original payment method.