Returns & Replacements

✔ Free replacement for damaged items.

At Notcoy, we stand behind the quality of every piece we make. Each order is carefully packed and inspected before it leaves us. If something isn’t right, we’ll work with you to fix it, simply and fairly.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please email us at hi@notcoy.com within 7 days of delivery with:

Your order number
A clear photo of the item
A photo of the outer packaging

Once reviewed, we’ll ship a replacement at no cost to you, including shipping.

If a replacement is not available, we’ll issue a full refund, including original shipping charges.

Returns

If you’d like to return an item for any reason, please contact us within 14 days of delivery.

To be eligible for a return:

The item must be unused
In original packaging
In resellable condition

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the item was defective or incorrect.

Once your return is received and inspected, refunds are processed to the original payment method within 5–7 business days.

Made-to-Order Rugs and Furniture

Made-to-order rugs and furniture are produced specifically for your order and are final sale. They are not eligible for returns or exchanges, and orders cannot be cancelled once production has begun.

If your made-to-order item arrives damaged, defective, or incorrect, please contact us at hi@notcoy.com within 7 days of delivery with your order number and clear photos of the item and its packaging.

Due to the made-to-order nature of these pieces, we cannot guarantee a replacement. Once reviewed, we will determine the most appropriate resolution, which may include a repair, replacement parts, replacement, or refund, depending on the nature of the issue.

What’s Not Covered

This policy does not cover:

Normal wear and tear
Accidental damage after delivery
Items returned used or without original packaging

Questions?

Email us at hi@notcoy.com we typically respond within 24 hours.